Frequently Asked Questions (FAQs)

To place an order, navigate to our product page, select the desired items, and proceed to checkout following the provided instructions.

We offer the world's most secure payment options. We accept payments via credit or debit cards processed through Stripe and also payments through PayPal.

We do not accept returns as each product undergoes our quality control before delivery. If the package arrives open or damaged, you can request a return through the relevant logistics provider, following their return policies. We use the best available couriers, so this process is typically covered smoothly.

To check the shipping status of your product after making a purchase on our website, we will send you an email containing the order tracking number and logistics information once the shipment has been dispatched.

You can contact our customer service through the contact form on the website, by sending an email to, or by calling the phone number +49 176 24917392.

To make changes or cancel an order, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee anything. This is important information to keep in mind.

Yes, we offer periodic discounts and promotions. Make sure to subscribe to our newsletter to receive the latest offers.

You can subscribe to our newsletter by entering your email address and name in the form on our website.

Your privacy is our priority. We use advanced security protocols to protect personal information. For further details, please refer to our privacy page.

Access the "My Account" area to update personal information, shipping address, password, and more.

We would love to hear your feedback! You can leave a review for each product directly on the product page after making a purchase!

Typically, our orders are processed within 2-15 business days. During high-demand periods, there might be slight delays or logistics-related issues beyond our control.

Yes, we accept payments in various currencies.

Certainly! If you have any questions or need assistance in selecting products, our support team is available to help. Please contact us for further information.

To delete your account, please contact us through our customer service and provide the necessary information for the deletion process.